Standard Data Recovery
Most recoveries will be completed in 24 hours. Upon receiving your drive at DRG, our technicians will diagnose the problem and determine if data can be recovered.
Next, we will determine exactly what procedures will be involved and how extensive the damage is, then furnish you with a verbal report. If you wish to proceed with the recovery process, your job will be placed in the job queue and your data will be recovered in the order it was received.
Expedited Data Recovery
If you should need this service, a dedicated technician will be assigned to your drive within 4 hours of the time that we receive your hard disk. Working on your drive (during normal business hours) until the recovery is complete. This process will normally cut your turnaround time in half.
Emergency Data Recovery
We realize your need to have special services occasionally (weekdays, holidays, and after hours). If your situation is critical, we will try to make arrangements for a technician to be available who will be assigned to work on your recovery until complete.
Our goal is to return your data to you within 24 hours. However, because of the complexity of data recovery there will be times when it will take longer. After performing our initial evaluation, we will provide you with an estimated time to restore your lost data.